Cancellation policy

Summary of our Cancellation Policy (see next section for full policy).

For regular tours, cancellations made at least 24 hours prior to the tour date are eligible for a 100% refund. All sales are final within 24 hours of the tour date.

For private tours, cancellations made at least 7 days prior to the tour date are eligible for a 100% refund. Cancellations made at least 48 hours prior to the tour date are eligible for a 50% refund. All sales are final within 48 hours of the tour date. Tickets to museums and cultural places or reservation fees will be deducted from the refund.

Curiositas Mundus SRL Standard Cancellation Policy.

A note due to the pandemic: to promote and uphold the safety of our guests, guides, and their local communities, Curiositas Mundus SRL has developed a COVID safety policy that can be viewed here. All guides and guests are obligated to uphold this policy and, by booking with Curiositas Mundus SRL, you are agreeing to do so. 

Curiositas Mundus SRL strongly recommends purchasing travel insurance to mitigate potentially non-refundable costs.

Welcome to Curiositas Mundus SRL. Thank you for your interest. Please review the following terms of service (the “Terms of Service”), which will govern your purchases in the website https://curiositasmundus.com (the “Site”), including all content and services provided by Curiositas Mundus SRL (“us,” “we” or “our”) on or in conjunction with the Site including, but not limited to, booking, private and regular group tours, custom tours collaboration and other goods and services (the “Services”), and excepting certain exclusions as noted below.

By accessing or using the Site you agree to be bound by these Terms of Service as well as the terms of the Privacy Policy, which is available on the Site.

We reserve the right, in our sole discretion, to change or modify portions of these Terms of Service at any time. You may read the then-current copy of these Terms of Service at any time by selecting the “Terms of Service” link on the Site. We may also notify you of material changes from time to time through a pop-up notice, e-mail or other reasonable means, but we shall not be obligated to do so. Your continued use of the Site after any change by us constitutes your acceptance of the new Terms of Service. You should periodically visit this page to review the current Terms of Service so you are aware of any revision to which you are bound. If you do not agree to abide by these or any future Terms of Service, do not use or access (or continue to use or access) the Site.

1. Site Access.

a. We hereby grant you permission to use the Site as set forth in these Terms of Service provided that: (i) your use of the Site is solely for your personal use; (ii) you will not copy or distribute any part of the Site in any medium without our prior written authorization; (iii) you will not alter or modify any part of the Site other than as may be reasonably necessary to use the Site for its intended purpose; and (iv) you will otherwise comply with these Terms of Service.

b. You agree not to: (a) take any action that imposes an unreasonable load on the Site’s infrastructure; (b) use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site; (c) attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or making up of the Site; (d) delete or alter any material we or any other person or entity posts on the Site; or (e) otherwise take any action in violation of our guidelines and policies.

  

2. Booking and Payment. 

a. By booking a reservation for the Services through the Site, you acknowledge that you accept these Terms of Service and our Privacy Policy. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into these Terms of Service, use this Site and, book the Services or purchase goods, and that all information you supply is and will be true and accurate. You further agree that you will use the booking functionality of this Site to make only legitimate reservations for you or others for whom you are legally authorized to act. Any false or fraudulent reservation is prohibited.

b. You agree to provide accurate and up-to-date payment information at the time you make a reservation. We have contracted with a third-party payment processor to facilitate purchases made on the Site. When you make a reservation through the Site, you will provide your payment details and any additional information required to complete your order to us. We will then send your information to our third-party processor to complete your transaction. You should be aware that online payment transactions are subject to validation checks by our payment processor and your card issuer, and we are not responsible if your card issuer declines to authorize payment for any reason. For your protection, our payment processor uses various fraud prevention protocols and industry standard verification systems to reduce fraud.

c. You agree to have sufficient funds or credit available upon placement of any such reservation to ensure that the purchase price will be collectible by us. After you place your reservation, we will send you a confirmation email. We strive to provide accurate pricing information regarding the Services available on the Site.

d. The Site may contain information regarding the availability of the Services. In some cases, the Services may be available when you make your reservation, and completely booked by the time we attempt to process the reservation. Should this happen, we will notify you by email and cancel the Services from your reservation.

3. Changes and Cancellation by You.

a. All tickets for transportation and third-party venues are non-refundable for private or regular tours. Refunds will be issued to your original method of payment. All tours run rain or shine though there may be variations to accommodate the weather. All tours will start promptly on time. If you arrive 30 minutes or more after the reservation time for a private tour, your reservation may be canceled and no refund will be issued. If you arrive 10 minutes or more after the reservation time for a regular tour, your reservation may be canceled and no refund will be issued. No-shows for all tours are treated as last-minute cancellations and no refund will be issued.

b. Private tours – You may cancel reservations for private tours up to seven (7) days prior to the service date and receive 100% refund. You may cancel up to forty-eight (48) hours in advance of the reservation start date and time for a 50% refund; we will retain the 50% balance as a processing and handling fee. Within 48 hours of the reservation start date and time, all sales are final and fully nonrefundable for private tours. Tickets to museums and cultural places or reservation fees will be deducted from the refund.

c. Regular tours – You may cancel reservations for regular tours up to twenty-four (24) hours in advance of the reservation start date and time for a 100% refund. Within twenty-four (24) hours of the reservation start date and time, all sales are final and fully nonrefundable for custom tours. Tickets to museums and cultural places, transports or reservation fees will be deducted from the refund.

d. Should you wish to make any changes to your reservation for a private tour, you must request said changes as soon as possible and no later than three (3) days before the date and time of your reservation. Should you wish to make any changes to your reservation for a regular tour, you must request said changes as soon as possible and no later than twenty-four (24) hours before the date and time of your reservation. Any change is subject to availability and while we will attempt to accommodate your change request, we cannot guarantee we will be able to do so. If we cannot, you will have the option to maintain the existing reservation or to cancel as set forth in subparagraph 3(c).

4. Changes and Cancellation by Us.

a. We will make every reasonable effort to provide the Services in accordance with the descriptions provided on our Site. Although it is unlikely that we will have to make any changes to your reservation or cancel confirmed reservations, we reserve the right to do so should it become necessary or advisable. If we cancel your reservation, we will provide you either a credit that you may use towards another Service or a full refund. 

b. Please note some of the Services require a minimum number of participants.  If the minimum number of bookings required for a particular Service has not been received, we may cancel the Service. We will notify you before of cancellation for this reason.

5.  Medical Conditions, Disabilities and General Health. 

a. If you make a reservation for a Service, by default we will assume that you have no medical conditions, disabilities, general health issues or food or allergy issues (“Medical Conditions”) that would prevent or hamper you from participating in the Services. In the event that you do in fact have any Medical Conditions, you should notify us by any means (at the time of the reservation or through our website contact) and we will attempt to accommodate said Medical Conditions when we can and it is reasonable to do so. Please contact us if you are unsure about whether you are able to participate in a Service. 

b. Under no circumstances should you travel or use the Services if your doctor has advised you against it, or would advise you against it if consulted. 

6. Trip Participation and Your Conduct. 

a. You agree to accept the authority and decisions of our employees, guides and agents while on any tour with us. If in the opinion of any such person(s) or any other person in a position of authority, your health, level of fitness or conduct at any time before or during a trip is endangering or appears likely to endanger your health or wellbeing or that of any third party (including any other client of the Service) or the safe, comfortable or happy progress of the tour, you may be excluded from all or part of the tour without refund or recompense.

b. You accept responsibility for the proper conduct of yourself and any or all other members of your group. We reserve the right in our reasonable discretion to terminate your tour or that of any member of your group whose conduct we or our guides consider disruptive or detrimental to the enjoyment of other guests, or whose conduct may prejudice our reputation, all in our sole discretion. In such event we shall have no further responsibility or liability to you. No refund or payment of any costs incurred by you will be made by us under these circumstances.

7. The Site and Advertising Accuracy. 

All information contained on the Site and in our advertising materials has been provided in good faith, and is considered correct at the time of publication. However, occasional errors may occur, and information may subsequently change. You must therefore ensure you check all details of your chosen Service at the time of booking.  It would also be a good idea to confirm as the date approaches, though you are not required to do so.

8. Third Party Sites. 

The Site may contain links to third party websites, services or other resources on the internet (“External Sites”). Like official tourist offices, museums, cultural activities… These links are provided solely as a convenience and information to you and not as an endorsement by us of the content on such External Sites. The content of such External Sites is developed and provided by others. You should contact the site administrator for those External Sites if you have any concerns regarding such links or any content located on such External Sites. We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of any materials on such External Sites. You should take precautions when downloading files from all websites to protect your computer from viruses and other destructive programs. If you decide to access any External Sites, you do so at your own risk. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any External Sites.

9. Photos and Videos.

a. Curiositas Mundus SRL reserves the right to use photograph/video taken during the Services or at any event sponsored by Us without further consent or written permission of those included within the photograph/video. We may use the photograph/video in publications or other media material produced, used or contracted by us including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc. To ensure the privacy of individuals and children, individuals will not be identified using full names or personal identifying information without written approval from the photographed subject, parent or legal guardian.  If you do not wish to have your image recorded for distribution, please advise us at info@curiositasmundus.com prior to your reservation. By participating in the Services or events and failing to notify us prior to your reservation or event of your desire to not have your photograph/video used by Us, you are agreeing to allow us to do so and to release, defend, hold harmless and indemnify Us from any and all claims involving the use of your picture or likeness.

10. Our Liability. 

a. PLEASE READ THIS CAREFULLY. THIS SECTION LIMITS OUR LIABILITY TO YOU FOR ISSUES THAT MAY ARISE IN CONNECTION WITH YOUR USE OF THIS SITE OR THE SERVICES. IF YOU DO NOT UNDERSTAND THE TERMS IN THIS SECTION OR ELSEWHERE IN THESE TERMS OF SERVICE, PLEASE CONSULT A LAWYER FOR CLARIFICATION BEFORE ACCESSING OR USING THIS SITE OR PARTICIPATING IN A TOUR.

b. THE GUIDES THAT PROVIDE THE SERVICES ADVERTISED ON THIS SITE MAY BE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF CURIOSITAS MUNDUS SRL. CURIOSITAS MUNDUS SRL IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE OR MISCONDUCT OF ANY SUCH GUIDE OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM OR OTHERWISE ARISING FROM YOUR BOOKING OF THE SERVICES OR YOUR USE OF THE SERVICES. CURIOSITAS MUNDUS SRL HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

c. IN NO EVENT SHALL CURIOSITAS MUNDUS SRL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR INFORMATION OR COSTS TO PROCURE SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, SERVICE BOOKINGS MADE BY YOU THROUGH THIS SITE OR YOUR ACCESS TO, DISPLAY OF OR USE OF THIS SITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS SITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON REVIEWS AND OPINIONS APPEARING ON THIS SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES AND SERVICES OBTAINED THROUGH THIS SITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS SITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF CONTEXT TRAVEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

d. If Curiositas Mundus SRL is found liable for any loss or damage that arises out of or is in any way connected with your use of the Site or your booking or use of the Services made available through our Site, then our liabilities will in no event exceed, in the aggregate, the transaction fees paid to Us for the transaction(s) on this Site rise to the claim.

11. Indemnification.

You agree to defend and indemnify Context Travel and the Context Travel Group Companies and all of their respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:

i. Your breach of these Terms of Service or the documents referenced herein.

ii. Your violation of any law, rule, regulation or guideline.

iii. Your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy.

iv. Your use of this Site in any manner other than as intended.

v. Your negligence or willful misconduct.

12. Governing laws.

Curiositas Mundus SRL is based in Brussels, Belgium. The parties agree that the sole and exclusive venue for any dispute or claim arising out of or in connection with these Terms of Service shall be the region of Brussels and the national courts sitting in Belgium.

Should you have any questions concerning these Terms of Service, please email info@curiositasmundus.com